Please make sure that you are connecting to a 2.4GHz router and the set-up of your Smarter product must be performed next to your router (it can then be moved after the set up). If you are still having issues connecting, please try performing a full reset on your product. You can find the steps to this in each product’s FAQ page.
This process allows your Smarter products to have a more stable connection and ensures that you can use the internet at home as well as your product. You won’t need to switch between the two as you would on some wireless printers for example. The Smarter products are allocated a spot on your router where they will stay connected. By entering your home network name and password you are giving permission for your router to allow the Smarter products to connect.
Try moving your Smarter product closer to the router, as it is the kettle/coffee machine that is searching for your router and not your smartphone. The Smartphone is just displaying what the kettle or coffee machine can see. Try pressing the refresh button each time until your router appears. Check your Smartphone Wi-Fi settings to ensure that other products can see your home Wi-Fi network.
The Smarter app will fail any set-up where an incorrect password has been entered. You will be shown an error message that allows you to start the set up process again. Choose that option start the process again, ensuring that you enter the password carefully! Passwords are case sensitive so ensure you copy it as it shows on your router.
Make sure that you are near your Smarter product when searching for connection. If you still cannot see the iKettle or Smarter Coffee network try refreshing your Wi-Fi by turning it off and then on in your device settings.
You can connect multiple devices to your Smarter product by downloading the app on the new device and choose the existing set up option during the setup. Make sure that your smartphone is connected to the Wi-Fi network with which you originally set up the Smarter product. You will then be able to connect to the Smarter product automatically in one simple step.
Yes you can. If the power source is cut off, it will shut down the product and its Wi-Fi connection. By plugging the product back into the power source, it will attempt to reconnect to the network. This can take up to 55 seconds but usually quicker.
Please check the settings on your iOS device. Please go into Settings -> Notifications -> Smarter App -> Alert styles when unlocked should be set to Alerts.