All Smarter appliances come with a 2-year manufacturer warranty.
If a product is faulty after the 30 day period, your product is still covered under warranty for 24 months. Please contact our Support Team via firstname.lastname@example.org for more information. Support is only available via email or through our support page, which you can find on the footer of our website. If you contact us via social media looking for support, you will be asked to message our Support Team.
The warranty is valid only in the countries that we officially ship to through our online store.
Return & Refund Policy
You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, you must inform our Support Team by email at email@example.com and request a return label. Requests are not acceptable via any other platform or email. You can then return the device(s) to us, free of charge, as long as the return originates from the UK. For Europe and Australia, the customer will be liable for the return fees. The amount to be paid will be informed by our Support team and it will not be refundable.
Refunds will be processed once the product has been returned to Smarter. Your money will be refunded in 3-7 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are always striving to exceed customer expectations and welcome your feedback in enriching the best experience for you. If you have a complaint about our products, company or website, please contact our Customer Service by email at firstname.lastname@example.org. We will attempt to answer all concerns within 48 hours.
Ideally, we aim to resolve complaints within a timescale of seven working days, some cases can take longer. If we are unable to resolve a complaint that you make within four weeks you can escalate your complaint to the Head of Operations. Ask our Customer Service team to have your issue escalated and a full investigation will be open. Please note that's the final stage and we aim to answer within four weeks.