Support

iKettle 2.0

If you have our latest product, we suggest you look at our support page below

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My iKettle is not connecting, what can I do?

If you cannot connect to your iKettle, we suggest trying a full reset. A couple of things to bear in mind before completing a full reset are that you must be connecting to a 2.4GHz router and the setup of the iKettle must be performed next to your router (it can then be moved after the set up).

To perform a full reset on the iKettle please follow them in the proceeding order:

1) Press and hold down the button on the base for 10 seconds until you hear three beeps.
2) Unplug the base, wait 10 seconds and then plug it back in.
3) Delete and re-install the app from your device.
4) Make sure your device is connected to your home network under settings and Wi-Fi. You will see an (i) in a small blue circle on the right hand side of your home network and a blue tick on the left. Click on this and then click on 'Forget This Network'. This will allow your device to make a new connection and you can then re-select your router and re-enter your password when prompted.
5) Turn your Wi-Fi off for a few seconds and then on again, to refresh the connection.
6) Open the iKettle app and follow the set up instructions.

This reset resolves the majority of issues. If you are still experiencing any problems after this, please contact us.

The iKettle 2.0 network isn’t showing on my list of possible Wi-Fi connections?

Make sure that you are near your iKettle 2.0 Machine when searching for connection. If you still cannot see the iKettle 2.0 network, try refreshing your Wi-Fi by turning it off and then on in your device settings.
You can also try hard resetting the iKettle 2.0 by holding down the top left button for 10 seconds until the message ‘Wi-Fi reset’ appears. Then switch off at the mains, unplug and then plug in and switch back on.

How do I reset the settings on my iKettle 2.0?

To reset the default settings on the iKettle, press and hold the button on the kettle base for 5 seconds until you hear two beeps.
To reset the Wi-Fi on the iKettle, please press and hold the button on the kettle base for 10 seconds until you hear three beeps.

The app can’t find my home network during the setup process, what do I do?

Try moving your iKettle 2.0 closer to the router, as the kettle is searching for your router and not your smartphone. The Smartphone is just displaying what the kettle can see. Try pressing the refresh button each time until your router appears. Check your Smartphone Wi-Fi settings to ensure that other products can see your home Wi-Fi network.

How do I set up my alarm in iOS?

Open the Smarter app, select the settings in the top right hand corner and click on 'Wake up' mode.
Click Add alarm, select your preferred alarm time and sound options and click save.
Once your alarm has triggered, click the push notification or swipe the screen to prompt the iKettle to start boiling.
If the app does not trigger your iKettle alarm then make sure you have adjusted your push notifications in your application settings. Simply go into your iPhone settings, go to notification centre, select the Smarter app and click on the alerts button. Please also ensure that all the push buttons beneath are on. If you do not see the Smarter app then re-start your iPhone and try again.

I am not getting my alarm or iKettle boiled notifications (iOS devices).

Please go to settings, then notification centre and locate the Smarter app in the list. Once in, change the ‘Alert Style’ to ‘Alerts’ which is the 3rd picture along. Make sure that all the switches below are on green. You will then receive all notifications for the Smarter devices. If the Smarter app does not appear in the notification centre list you will need to turn your device off then on and follow the instructions above.

Why do I need to be on the home network to set up my product?

This process allows your iKettle 2.0 to have a more stable connection and ensures that you can use the internet at home as well as your product. You won’t need to switch between the two as you would on some wireless printers for example. The iKettle 2.0 is allocated a spot on your router where it will stay connected. By entering your home network name and password you are giving permission for your router to allow the iKettle 2.0 to connect.

I’ve entered my Wi-Fi password incorrectly in the Smarter app set up process.

The Smarter app will fail any set up where an incorrect password has been entered. You will be shown an error message that allows you to start the set up process again. Choose that option start the process again, ensuring to enter the password carefully! Passwords are case sensitive so ensure you copy it as it shows on your router.

How do I connect another smartphone or tablet to the iKettle 2.0?

You can connect multiple devices to your iKettle 2.0 by downloading the app on the new device and choose the existing set up option during the set-up. Make sure that your smartphone is connected to the Wi-Fi network that you originally set the iKettle 2.0 up with. You will then be able to connect to the iKettle 2.0 automatically in one simple step.

Can I unplug the iKettle 2.0 or turn it off at the wall. Will it re-connect automatically?

Yes you can. If the power source is cut off, it will shut down the product and its Wi-Fi connection. By plugging the product back into the power source, it will attempt to reconnect to the network. This can take up to 55 seconds but usually quicker.

I want to move my iKettle 2.0 within the home?

You can move your iKettle 2.0 around the house, providing your phone is on the same network that you originally set up on. Please ensure that where you are moving the product to receives good Wi-Fi signal strength and the app will find the product automatically.

My iKettle 2.0 keeps beeping randomly?

If the iKettle 2.0 beeps at random intervals, don’t panic. This is the product attempting to re-connect to the home network. This can happen when the signal is low and loses the connection. We suggest moving the router and product closer together to avoid this.

Can I use the iKettle 2.0 with IFTTT or HomeKit?

Our products are currently not IFTTT or HomeKit compatible, but this is something we will be looking to integrate in the future.

I can only find the iKettle 2.0 update network?

If you can only see the iKettle 2.0 update network this means your kettle is in update mode.

My iKettle light is solid white or flashing slowly, what does this mean?

If the light on your iKettle 2.0 is flashing slowly this means it is in update mode.
In case the light on your iKettle is solid white, your kettle has most likely become stuck while updating. Please do not delete the app and follow the steps below to manually perform the firmware update on the iKettle 2.0.

My iKettle is stuck in update mode?

If your iKettle 2.0 is stuck in update mode, but the update doesn’t go through, please try the following steps to manually update the iKettle.
- Turn product off at the wall.
- Press and hold the button on the base.
- Turn the power on at the wall and keep holding the button for 10 seconds.
- The button should start flashing slowly.
- Connect to the "Update" network and wait for it to connect. (Check that the signal bars at the top of the iPhone screen is there, can take up to 55 seconds)
- Open the Smarter app
- Select ‘update firmware’ either via the 'pop-up' or 'about' page
- Select ‘next’, this will take you to the page where it tells you to connect to update network. (ignore this as you are already connected)
- Press next
- This should now update the iKettle 2.0

NB: IGNORE ALL POP UPS THAT ASK YOU TO UNPLUG AND RE-PLUG THE KETTLE, UNLESS IT POPS UP ON THE "Oops Failure" PAGE AT THE END.

If this does not help and you still cannot update your iKettle, please get in touch with us.

How much water can the iKettle 2.0 hold?

1.8 Litres to the maximum level.

Water calibration is not working or is not accurate. What do I do?

On set-up you will be asked to calibrate the sensor, just remove the base and place on a hard flat surface. Ensure the cable is not in the way. Ensure the cable is fully unwound.

My Kettle isn’t heating to the selected temperature?

Check the set defaults for the product via the app in the features list. Check that the product default temperature is set to what you want to use when using the iKettle 2.0 manually. You can adjust this temperate, the keep warm time and also the mode i.e. formula mode.

There’s no external water gauge? How do I know how much water is in the kettle?

You can check how much water is in the kettle via the app.

What happens if the iKettle 2.0 has no water and is turned on?

If your iKettle 2.0 has no water inside, don’t worry, it will shut off automatically and you will get a notification via your app. Just remember to refill it.

My kettle seems to be boiling for too long?

It is normal for electronic kettles to boil a bit longer than traditional kettles. This is because the kettle makes sure all of the water inside the kettle reaches 100C before it switches off, not just a part of it.

Can I purchase a spare filter for my iKettle 2.0?

Spare parts for our products will be available from our website very soon.

What are the differences between the iKettle 1.0 and the iKettle 2.0?

With iKettle 2.0 you can select your desired temperature from a dial so you can be specific with your desired temperature between 20 to 100 degrees.

The iKettle 2.0 also has wake up mode so you can set an alarm and boil your kettle directly from the app and home mode so you can get a notification to boil the kettle when you come home.

The iKettle 2.0 has the added water calibration feature so you can see how much water is in the kettle from your app and get notifications to refill the kettle.

The iKettle 2.0 also has a formula mode, which allows you to boil the kettle and then get notified when the water has dropped down to a specific preset temperature.

My iKettle 2.0 is faulty, what shall I do?

In case you have tried all of the above and you still believe there is a fault with your iKettle, please ask your retailer for an exchange. If you have bought the iKettle from us, please get in touch with us directly.

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iKettle 2.0

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