1. How are customers selected for this program?

This is an invitation-only program. We will invite our genuine customers to share their actual experience. If you have not received an invitation to provide feedback, your review will not be considered.

2. If invited, are you expected to provide only positive feedback?

No. We welcome all honest opinions about the product - positive or negative - and all those who provide any feedback will receive a Gift Card. Our Customer Service may contact you after receiving your feedback to gather more detailed information about your experience.

3. Is the Amazon Gift Card guaranteed for all genuine customers’ experiences?

Yes. All invited customers who share their actual experience, whether positive or negative, will get a £10 Amazon Gift Card. If you did not receive an email with an invitation to provide feedback, your review will not be considered.

4. I don't live in the UK, can I still join the program?

Yes. All customer invited can join the program. If you live in the US, EU or Australia you'll get a $10/€10/A$10 Amazon Gift Card.